FAQs

FAQs

We understand that you might have some questions about your trip to Solo Villas & Retreat. Below are the most commonly asked questions our guests have asked about transportation, activities, experiences, restaurants, and more!

FAQs

Here are the answers to the most common questions.

Does your staff speak English?

Yes! Our entire team speaks both English and Indonesian. As locals, they will be able to recommend the best places to eat, the best sights to see, and to answer any of your questions about life in Bali. Our friendly staff is the number one reason for our top scores on TripAdvisor. To speak with our lovely staff members contact us here.

Are airport transfers available?

Yes! We provide 24-hour car service to/ from anywhere in Bali, including the airport! Airport transfers are available. Once booked please click here with your details for pricing information. Pricing is also below.

400,000 IDR  up to 4 passengers

650,000 IDR  up to 7 passengers

How do we get to Solo Villas & Retreat if there are no cars allowed on the path?

One of the best parts of Solo Villas & Retreat is that it is peaceful. You do not have to worry about hearing cars, buses, or large vehicles. With that being said, the last 200 meters to the villa are on a private path that is accessible ONLY BY SCOOTER OR WALKING, it cannot be accessed by car. We will drive you (and your belongings) to Solo Villas on our scooters. We also offer free scooter transfers from Starbucks 24/7. Just call our friendly staff on any of the phone numbers given at check in!

Can guests walk to Solo Villas & Retreat?

Absolutely! The path to Solo Villas & Retreat is a lovely walk and is actually a famous walking path. It is named Juwuk Manis! Because the path is only accessible by scooter, bicycle, or walking it is safer than walking on the street worrying about cars (Just make sure to look both ways). Many of our guests love to walk down the path. It is gorgeous and lush, a tropical paradise with each step. Along the way you will see local favorites, whether it be fruits, places grab a snack, or buy some last minute gifts. There is a little bit of a hill but the scenery will more than make up for it! Please remember that the staff gives free transfers to you (and your belongings) anywhere on Jala Kajeng and from Starbucks to Solo Villas & Retreat on our scooters 24/7. Just call our friendly staff on any of the phone numbers given at check in!

Can you help with dietary restrictions and/or food allergies?

We understand that you or someone in your travel party might have dietary restrictions or food allergies. We can absolutely accommodate various food allergies and/or needs such as vegan and gluten free, just let us know 24-48 hours in advance as we purchase the food for breakfast almost daily! We also can suggest local restaurants that have vegan, gluten free, plant based, or grain free options.

Can you help us plan activities?

Absolutely we can! Part of what excites our staff is the ability to help you personalize your vacation! We are able to plan and organize tours, excursions, spa days, activities, scooter rentals, and more! What adventures have you seen on social media or an article that you are just dying to take part of? We can both discuss the experiences you would like to have prior to your arrival so when you get to Solo Villas & Retreat you do not have to worry about any of those details or we can sit down and discuss all that we have to occur and what can fit your schedule, budget, and/or group size. With our own fleet of private drivers and cars, we can make sure that you get the tours and experiences you want with drivers we know and trust.

Some of the excursions we can book are:

Outdoors:

Waterfalls

Beaches

Sunrise or sunset hikes

Hot springs

Museums

Ancient temples

The gates of Heaven

UNESCO sites

Famous rice fields

Spice farms and coffee groves

Bathing elephants

Rappelling cliffs

E-bike tours

ATV tours

Mountain biking

Zip lining over the terraced rice fields

Horseback riding

Snorkeling

Scuba diving

Ballooning over rice fields

Numerous Bali Swings

Handicraft wholesalers

Fabric store tours

Art:

Wood carving & silver making classes

Art markets

Balinese cooking classes

Batik workshops

Painting classes

Health:

Full body and foot massages (in room & at spa)

Facials

Manicure

Pedicure

Cream Hair Bath

Waxing

Meditations

Visiting a Balinese healer

Private & group yoga

Sound healing in the Pyramids

Making organic personal care products

All of this and more can be planned for you. Lets us know what is on your mind and we will work hard to make sure you have the vacation of a life time. Ubud and Bali is truly a place people fall in love with

How is the WIFI?

We understand that in our current world, many people work and travel. Because of this, we have updated our routers to give you the best WIFI. All the villas have their own routers which means you do not have to worry about the routers having to work over time due to high traffic.

Can we drink the water?

We do not recommend you drink the water out of the tap. It is because of that you will have unlimited free drinking water in your room. If your room is out of water please let us know immediately and we will have it taken care of.

Is there a chef available for catered meals for groups staying in Villa Max? 

Absolutely! For an additional cost we can restock the refrigerator and assist with planning and catering your group meals. Your chef would love to work with you on a menu that meets any of the dietary restrictions of your group and is also delicious.

MISC.

If there is anything we missed that you need please ask us! More than likely it has been asked before. We are here to help you have an amazing experience!

We have rooms for every type of traveller: solo, couples, groups, or families!